Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with Vegas Hero Casino. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the rights you have in relation to your personal data. Please read it carefully. If you have questions or wish to exercise any rights, you can contact us at [email protected]

Information We Collect

We collect information that helps us provide and improve our services, keep accounts secure, and meet legal requirements. This may include:

• Account and contact details: name, email address, username, date of birth, and contact phone number.
• Identity and verification data: identity documents and proof of address when verification is required.
• Device and technical data: IP address, device identifiers, browser type, operating system, and log data.
• Usage and activity data: account activity, game and feature use, preferences, and interaction history.
• Communications data: correspondence with our support team, feedback, and marketing preferences.
• Security and risk data: information used to detect and prevent fraud, abuse, and other security risks.

How We Use Your Information

We use your personal data for clear, specific purposes, including:

• To provide and maintain your account and to deliver the services you request.
• To verify your identity and comply with legal or regulatory obligations.
• To operate, improve and personalise our service, features, and content.
• To communicate with you about your account, service updates, and support requests.
• To protect against fraud, illegal activity and other harms, and to enforce our terms and policies.
• To meet legal, regulatory or enforcement obligations.

Lawful Bases for Processing (GDPR)

When we process your personal data we rely on one or more lawful bases, such as:

• Performance of a contract: to provide the service you requested and manage your account.
• Legal compliance: where required to meet statutory or regulatory obligations.
• Legitimate interests: for fraud prevention, service improvement, security, and enforcing our terms, provided these interests do not override your rights.
• Consent: where we ask for your clear consent, for example for certain marketing communications or tracking not strictly necessary for the service.

Account Registration and Verification

When you register an account we collect the personal details necessary to create and manage your account. We may request identity and address verification documents when needed to comply with legal requirements or to protect your account. We handle verification data securely and use it only for verification and compliance purposes.

Cookies and Similar Technologies

We use cookies and similar technologies to make the site work, to analyse performance and usage, and to personalise your experience. These technologies include:

• Essential cookies required for basic site functions and account security.
• Performance and analytics cookies to help us understand how the service is used and to improve it.
• Functional cookies to remember preferences and enable enhanced features.
• Advertising and marketing cookies where you have given consent.

You can manage cookies through your browser settings and, where applicable, through in-site controls. Withdrawing consent for non-essential cookies may affect some features.

Sharing and Disclosure of Information

We do not sell your personal data. We may share data in the following limited ways:

• With trusted service providers who act on our behalf to deliver services, host data, provide customer support, perform verification checks, or assist with security and analytics.
• With affiliates or partners where necessary to provide a feature or benefit you have requested.
• When required by law, regulation, or a binding legal request from competent authorities.
• To protect rights, property, or safety of our users, staff, or the public, and to prevent fraud or other illegal activity.

We require third-party service providers to protect your data and to use it only for the purposes we specify.

International Transfers

Your personal data may be transferred to, and processed in, countries outside the European Economic Area (EEA). Where transfers occur, we ensure appropriate safeguards are in place such as standard contractual clauses, compliance with applicable data protection standards, or reliance on adequacy decisions, to protect your information.

Data Retention

We retain personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the purposes for which it was collected. When personal data is no longer required, we will delete or anonymise it in a secure manner.

Your Rights

Under applicable data protection laws, including the GDPR, you have certain rights in relation to your personal data. These typically include the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data where there is no lawful ground for us to retain it.
• Request restriction of processing in certain circumstances.
• Receive a copy of your personal data in a structured, commonly used, machine-readable format (data portability) where applicable.
• Object to processing based on legitimate interests, including profiling for marketing or automated decision-making where applicable.
• Withdraw consent where processing is based on consent—this does not affect processing already carried out while consent was in place.

To exercise your rights, or to make a complaint about how we process your data, contact us at [email protected]. You also have the right to lodge a complaint with a supervisory authority in your country or region.

Automated Decisions and Profiling

We may use automated processes and profiling to detect fraud, assess risk, personalise content, and support responsible account management. These processes help protect users and improve the service. Where a decision would significantly affect you, we will provide information about the logic involved and how to request human review or challenge the outcome.

Security

We use appropriate technical and organisational measures to protect personal data against loss, unauthorised access, disclosure, alteration, and destruction. Measures include encryption, access controls, system monitoring, and ongoing security assessments. Despite these measures, no system can be completely secure and we encourage you to protect your account credentials and personal devices.

Children and Minors

We do not knowingly collect or process personal data of individuals who are under the permitted minimum age for using our services. If we become aware that we have collected personal data from a minor in violation of this policy, we will take steps to delete that information.

Third-Party Links and Services

Our service may include links to third-party websites, applications or services. We are not responsible for the privacy practices of those third parties. When you leave our service, we encourage you to review the privacy notices of any other sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through the service or by other reasonable means. Continued use of the service after such changes indicates your acceptance of the updated policy.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact us at [email protected]